Request-access status, account approval, and policy questions that block the next step.
Support
Support for approval, activation, and runtime issues.
Prism is currently offered as Prism at $50/month or $500/year for 3 seats. Support is diagnostics-first, so the fastest route is sending enough context to separate founder approval, device activation, access state, and workflow problems.
Public support covers launch questions, founder approval, device activation, and workflow failures.
Triage lanes
Support moves faster when the issue lands in the right lane first.
Start by identifying whether the blocker is access, founder approval, activation, or the runtime itself. That gives Prism the shortest path to the correct recovery steps.
Approval windows, account-state changes, and founder-issued access terms that changed access.
Desktop callback failures, fallback codes, and device registration problems during activation.
Macro behavior, blocked runs, screenshots, and logs that isolate the last failing step.
Before you contact
Send the minimum diagnostic bundle so triage starts with real context.
The support path is intentionally compact. Sending the basics up front reduces the time spent re-establishing device, billing, or runtime state.
- Prism app version and Windows version
- Approval state, access window, or activation context
- Device name or activation context
- Reproduction steps and whether the issue blocks work
- Relevant screenshots or logs, if safe to share
During the beta, the support path is the correct place for misuse, unauthorized access, and security concerns.
Review the legal surfaces if you need to confirm what to expect from Prism during the closed beta.