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End User License Agreement

License terms, usage restrictions, and commercial conditions for Prism desktop.

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End User License Agreement

Last updated: April 5, 2026

This End User License Agreement ("Agreement") is entered into between the Prism contracting entity identified in the applicable Order Form, invoice, checkout confirmation, or other commercial record ("Prism," "we," "our," or "us") and the person or entity that installs, accesses, or uses the Software ("Customer," "you," or "your").

By installing, downloading, accessing, or using the Software, you agree to be bound by this Agreement. If you are accepting this Agreement on behalf of an organization, you represent that you have authority to bind that organization.

1. Definitions

"Documentation" means Prism's user guides, release notes, and technical documentation that Prism makes available for the Software.

"Order Form" means any signed order, quote, invoice, checkout flow, or other commercial document that identifies the Software, pricing, term, or usage limits applicable to your purchase.

"Software" means the Prism desktop software, updates, patches, installers, embedded components, Documentation, and any related materials made available by Prism under this Agreement.

"Third-Party Components" means open source software and other third-party software, services, libraries, or materials included with, bundled with, or used by the Software.

2. License Grant

Subject to your compliance with this Agreement and any applicable Order Form, Prism grants you a limited, non-exclusive, non-transferable, non-sublicensable license during the applicable subscription term to install and use the Software in object code form for your internal business purposes.

This license is limited to the number of authorized users, devices, sessions, workspaces, or other usage limits stated in the applicable Order Form.

3. Ownership

The Software is licensed, not sold. Prism and its licensors retain all right, title, and interest in and to the Software, including all intellectual property rights. Except for the limited rights expressly granted in this Agreement, no rights are granted to you by implication, estoppel, or otherwise.

4. Authorized Use

You may use the Software only for lawful purposes and only in connection with systems, websites, applications, and data that you own, operate, administer, or are otherwise expressly authorized to access and automate.

You are responsible for:

  • obtaining all permissions, consents, licenses, and authorizations needed for your use of the Software;
  • configuring the Software in a manner consistent with applicable law, contract, and policy requirements;
  • the content of your automation scripts, datasets, credentials, logs, screenshots, and output; and
  • the acts and omissions of your employees, contractors, and other users who access the Software through your accounts or devices.

5. Restrictions

You will not, and will not permit any third party to:

  • use the Software for unlawful activity, fraud, impersonation, spam, phishing, credential abuse, account farming, denial-of-service activity, malware, or unauthorized surveillance;
  • use the Software to gain access to systems or data without authorization;
  • use the Software to circumvent access controls or security protections in violation of applicable law;
  • use the Software in a manner that violates third-party rights, including privacy, publicity, intellectual property, or contractual rights;
  • sell, rent, lease, sublicense, distribute, or provide access to the Software on a service bureau or timesharing basis except as expressly authorized in an Order Form;
  • modify, translate, adapt, or create derivative works of the Software, except to the extent such restriction is prohibited by applicable law;
  • reverse engineer, decompile, disassemble, or attempt to derive source code from the Software, except to the extent such restriction is prohibited by applicable law; or
  • remove, obscure, or alter proprietary notices, license notices, or technical protection mechanisms included with the Software.

Your use of the Software is also subject to Prism's Acceptable Use Policy, as updated from time to time, to the extent that policy is referenced in your Order Form, checkout flow, or product experience.

6. Third-Party Components

The Software may include or interoperate with Third-Party Components that are subject to separate license terms, notices, and attribution requirements. Those Third-Party Components are licensed to you under their respective terms and not under this Agreement. In the event of a conflict between this Agreement and any mandatory third-party license terms, the mandatory third-party license terms control as to the applicable Third-Party Component.

7. Updates and Changes

Prism may provide updates, patches, bug fixes, or modifications to the Software. Unless Prism states otherwise, those items are part of the Software and are governed by this Agreement.

Prism may change the Software from time to time, including to improve security, maintain compatibility, address legal or compliance issues, or remove features that create material risk.

8. Fees, Term, and Renewal

Fees, billing cadence, taxes, renewal terms, and usage limits are stated in the applicable Order Form. Except as expressly stated otherwise in the Order Form, fees are non-refundable.

This Agreement begins when you first accept it or use the Software and continues until the earlier of:

  • expiration or termination of the applicable subscription term; or
  • termination of this Agreement under Section 9.

9. Suspension and Termination

Prism may suspend or terminate your access to the Software immediately if:

  • you breach this Agreement or the Acceptable Use Policy;
  • your use creates security, legal, or operational risk for Prism or others;
  • Prism is required to do so by law, court order, payment processor, supplier, or governmental authority; or
  • you fail to pay undisputed fees when due after any applicable cure period.

You may terminate this Agreement by ceasing all use of the Software and, if applicable, ending your subscription in accordance with the Order Form.

Upon termination or expiration, your license ends immediately and you must stop using the Software. Sections that by their nature should survive will survive, including Sections 3, 5, 6, 9, 10, 11, 12, 13, 14, and 15.

10. Customer Data and Privacy

As between the parties, you retain responsibility for the credentials, scripts, input data, profile data, logs, screenshots, and other data you load into or generate through the Software.

If Prism provides hosted services, telemetry, account management, cloud sync, or support tooling that processes personal information, such processing is governed by Prism's then-current Privacy Policy and any applicable data processing addendum.

You represent that you have all rights and permissions necessary to provide and process any data used with the Software.

11. Disclaimers

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. PRISM AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RESULTS.

Prism does not warrant that the Software will be uninterrupted, error-free, or compatible with any third-party website, browser defense, workflow, or target environment. Prism does not guarantee any particular success rate, automation outcome, availability level, or compatibility result unless expressly stated in a signed Order Form.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PRISM OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRISM'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO PRISM FOR THE SOFTWARE DURING THE TWELVE-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some or all of the above limitations may not apply to you.

13. Indemnification

You will defend, indemnify, and hold harmless Prism, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • your use of the Software;
  • your automation content, datasets, credentials, or output;
  • your violation of this Agreement, applicable law, or third-party rights; or
  • your use of the Software in connection with systems or data for which you lack sufficient authorization.

14. Export and Sanctions

You may not use, export, re-export, transfer, or release the Software except as authorized by United States law and the laws of the jurisdiction in which the Software was obtained or is used. Without limiting the foregoing, you represent that you are not located in, under the control of, or a national or resident of any country or region subject to a comprehensive U.S. embargo, and that you are not on any U.S. government restricted-party list.

15. General Terms

This Agreement and any applicable Order Form constitute the entire agreement between the parties regarding the Software and supersede prior or contemporaneous agreements on that subject matter.

If there is a conflict between this Agreement and an Order Form, the Order Form controls to the extent of the conflict.

Prism may update this Agreement from time to time for new features, legal requirements, or business operations. Material changes will apply prospectively as permitted by law and the applicable Order Form.

You may not assign this Agreement without Prism's prior written consent, except in connection with a merger, acquisition, or sale of substantially all of your assets involving this Agreement. Prism may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of assets.

If any provision of this Agreement is held unenforceable, the remaining provisions will remain in full force and effect.

This Agreement is governed by the law identified in the applicable Order Form, invoice, checkout confirmation, or other commercial record, excluding conflict-of-laws rules. If no separate commercial record states governing law or venue, the laws of the jurisdiction in which the applicable Prism contracting entity is organized will govern, and the state or federal courts in that jurisdiction will have exclusive venue.

16. Contact

Questions about this Agreement should be sent to:

the support or billing contact published on Prism's website, or the contact channel identified in the applicable Order Form, invoice, or checkout confirmation.